U

Visitor

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1 Message

Thu, Aug 11, 2022 7:44 PM

RE: Comcast dug up my yard

I am not a comcast customer but  you had a team dig up my yard to fix the cable for my neighbor.  The repair team dug up my grass and just tossed the dirt back on top.  I would like COMCAST to explain how they are going to fix my yard. 

This post was created from this comment on different post

Accepted Solution

Official Employee

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757 Messages

4 months ago

Hi there, @user_5270ae, thank you for posting on our Xfinity Forums and sharing your experience with us. This is certainly not the experience we want to hear you had. Please rest assure you have reached the right team for assistance. To get started, send us a direct message with your full name and service address. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

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