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user_7s3q5u
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Thursday, June 4th, 2026 6:33 PM

Re: "Amazon bookshelf link also not working for me"

I am having this issue as well. Have tried periodically in the app and browser with the same result "There was an error accepting the invitation.“

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2 hours ago

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XfinitySara

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6 hours ago

Hey there, @user_7s3q5u! We saw you had similar concerns, and our team would be more than happy to take a closer look as well as escalate this with a ticket on your behalf if necessary, so we converted your comment into its own post to get started. Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

(edited)

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user_n8smea

Contributor

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13 Messages

2 hours ago

Another Xfinity employee provided the corrected Amazon Bookshelf URL link:

https://forums.xfinity.com/conversations/customer-service/rewards-amazon-issue/6a21d5019c2bb2117e287d1d?commentId=6a21db4d052cec7ac37af5de&replyId=6a21f521052cec7ac37ce683

It worked for the creator of that thread, and it worked for me!

BTW, a ton of users are getting the exact same error:

https://forums.xfinity.com/conversations/customer-service/amazon-bookshelf-link-also-not-working-for-me/6a21aada9c2bb2117e24cf1f

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