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user_2i2y5g
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Thursday, June 4th, 2026 4:42 PM

Amazon bookshelf link also not working for me

Hello, I also have gotten an error when I tried redeeming my Amazon bookshelf reward, normally it has worked just fine. This time, I entered the code and it was accepted, but after the login screen where I put in my Amazon password, it then gives me an error saying "There was an error accepting the invitation." I tried logging out and back into Amazon before putting in the code, but it still forces me to log in every time I try to redeem the code, and then it gives me that error each time, I tried like 4-5 times. I cannot figure out any other way to attempt to use this code. Please advise, thank you.

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2 hours ago

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user_mw7dz3

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3 Messages

4 hours ago

I am having the same issue.

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XfinityAdrienne

Official Employee

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2K Messages

Good Morning, @user_mw7dz3! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the Amazon Bookshelf link. Can you share with us any troubleshooting steps you have taken? If you have not, can you clear your browser cache and cookies? And then try again? Please let us know. 

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4 hours ago

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user_mw7dz3

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3 Messages

Thank you for the quick reply.

I have tried three different browsers: Chrome, MS Edge, and Firefox. I cleared cache in Chrome.

No luck.

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4 hours ago

XfinityAdrienne

Official Employee

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2K Messages

Thank you so much for sharing the troubleshooting steps you have completed, @user_mw7dz3! Have you attempted to redeem it in an incognito browser? 

I am an Official Xfinity Employee.
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4 hours ago

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Cailindubh22

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4 Messages

Tried it. Did not work.

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4 hours ago

Cailindubh22

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4 Messages

Based on the number of people haven't the same issue, it seems likely either the redemption code is wrong or there's an issue on Amazon's end. Wrong redemption code seems most likely.

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4 hours ago

user_n8smea

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10 Messages

4 hours ago

I am having the same issue. I got the same "There was an error accepting the invitation." error message.

If I change the URL to remove everything after the question mark ("?error=true"), then the error says "Voucher was applied to another Amazon account. Login with the correct Amazon account in order to use voucher." And below is a "Switch accounts" button. I tried switching accounts, but the code doesn't work there either.

I have also successfully redeemed Amazon Bookshelf codes in the past, and also have tried more than 5 times to get this code to work.

(edited)

1

XfinityKassie

Official Employee

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2.5K Messages

 

user_n8smea Good morning! I'm sorry to hear you are running into difficulties with redeeming your Amazon voucher. I'd be happy to take a look and get you in the right direction. Can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 hours ago

0

Cailindubh22

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4 Messages

4 hours ago

Same issue here. Clearing cache and cookies did not fix it.

0

XfinityPaula

Official Employee

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2.1K Messages

4 hours ago

user_2i2y5g Hello there! Thank you for reaching out and taking advantage of our awesome membership rewards! I'm sorry that the system is not simply processing the code for us. This has been a rather popular perk that's been offered.  Are you able to try a different browser or can you try to clear the cache and cookies on the current browser to see if it takes us out of this loop. It could be that the cached pages are loading instead of the correct site. 

 

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Cailindubh22

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4 Messages

I've tried multiple browsers, including one on my phone, cleared cache and cookies and even restarted. Still not working

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4 hours ago

user_2i2y5g

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2 Messages

I tried on Safari and Chrome, both have the same order of events and the same error message. I cleared all the browser cookies, etc. Tried on two different devices as well, the error happens exactly the same.

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4 hours ago

user_n8smea

Visitor

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10 Messages

4 hours ago

Here is another forum thread of someone else having the same problem today:

https://forums.xfinity.com/conversations/customer-service/amazon-book-credit-reward-is-not-working/6a21a6e5052cec7ac376920a

(edited)

0

user_n8smea

Visitor

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10 Messages

4 hours ago

Another forum thread of someone else having a similar problem today:

https://forums.xfinity.com/conversations/customer-service/amazon-bookshelf-code-not-valid/6a21a6d5052cec7ac3769127

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user_n8smea

Visitor

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10 Messages

4 hours ago

Another new thread today of someone else having the same problem:

https://forums.xfinity.com/conversations/customer-service/amazon-boom-book-credit-not-working/6a21b32f9c2bb2117e2579f5

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user_hymzsc

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1 Message

4 hours ago

I am having the same problem and have never had a problem before.  I am trying to redeem the $10 to shop our Books Behind award-winning Movies Bookshelf code I received and Amazon gives me an error code There was an error accepting the invitation.  Will Xfinity please just update to the correct link?  It seems we are all having the same problem.  Thank you.

1

XfinityGabriel

Official Employee

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3.3K Messages

 

user_hymzsc, Hi there! Thank you for bringing this to our attention. I can understand how frustrating it is to run into this error, especially when multiple people are seeing the same issue. I’m sorry to learn about this experience. Based on what you’re describing, it does sound like there may be an issue with the redemption link or how the offer is currently set up, rather than something on your end. We’ve seen similar reports where the link or invitation isn’t aligning correctly with the promotion, which can trigger errors like the one you’re seeing. Our team of experts definitely wants to make sure this gets resolved for you. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.  From there, we can take a closer look at the account and assist with getting that reward working as intended.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 hours ago

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user_q2mon1

Visitor

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1 Message

4 hours ago

I'm also having the same issues

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XfinityThomasC

Official Employee

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3.4K Messages

@user_q2mon1 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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user_omwstb

Visitor

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1 Message

4 hours ago

same issue with trying to get the book coupon redeemed

1

XfinityBenjaminM

Official Employee

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3K Messages

 

user_omwstb Without disclosing any of your Xfinity or Amazon account information, what happens when you try to redeem the coupon? Are you getting an error? Have you tried clearing your cookies and cache? We also see your Direct Message. In the future, please wait to be invited before sending a DM, as it is against our Forums Guidelines to send an Unsolicited Direct Message to an Official Xfinity Employee.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

0

heyeaglefn

Frequent Visitor

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13 Messages

3 hours ago

Same issue here, seems like a global problem.  

0

user_4g84w4

Visitor

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1 Message

3 hours ago

I am also having the same issue. The link that you provided: https://www.amazon.com/ab/shelf/a491c282-203f-47dc-9630-3c2d45b11762/applyCode says " Redeem a Bookshelf Voucher paid for by Comcast Cable" and whenever I put my code in and log into my Amazon account it says "There was an error accepting the invitation."

0

Maureen1234

Visitor

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1 Message

3 hours ago

Yes the same is happening to me

1

XfinityJon

Official Employee

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1.5K Messages

 

Maureen1234 Good afternoon! Thank you for reaching out on our Xfinity Community Forums. Have you already cleared your cookies & cache? Have you already attempted using another browser to see if you get the same error?
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

0

user_7s3q5u

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1 Message

3 hours ago

I am having this issue as well. Have tried periodically in the app and browser with the same result "There was an error accepting the invitation.“

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user_1jn2jj

Visitor

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2 Messages

3 hours ago

I am having the same issue.

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