Visitor
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1 Message
Random charges
I never received equipment from Xfinity. I got billed 154$ for this equipment. They just hand over your bill to a debt collector and then it is impossible to dispute it.
I will never work with Xfinity again. They have terrible customer service, they do not understand their job or English.
Sending you the 154$ now <3 get off my back!
XfinityJanelle
Official Employee
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2.1K Messages
7 hours ago
Hey @user_rp4wm7 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the bill you received. I would be more then happy to look into this if you would like to send over a DM. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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