Question bout self install

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hi @Jovaldez303 and thanks for reaching out on our Xfinity Community forums!

I can understand wanting to make sure your order is moving forward properly. We'd be happy to take a closer look at this for you.

When you have a moment, please send us a Direct Message* with your full name and complete service address as it appears on the account. Once we receive that information, we can review the order details and check for any issues that may be affecting the process. We look forward to assisting you further!

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.