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user_35urd8
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3 Messages

Tuesday, November 25th, 2025 4:15 PM

Question About Internet Plan Pricing

Hi, I hope you are having a good day. I used to pay $88.90 for my monthly internet bill, but I noticed that the price increased to $108.90 starting last September. I live alone, and paying over $100 per month is burdensome, so I wanted to switch to the 300 Mbps plan.

On the website, the plan is listed as $70 per month at first, but when I go to the checkout page, it changes to $80 per month. If I go back and repeat the process, the original page also shows $80 per month even though it initially displayed $70. I am not sure why this happens. Could you help me understand the price change, and let me know if there are any cheaper options available?

I know you are very busy, so I appreciate your time and help.

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Updated 

2 hours ago

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XfinityJorge

Official Employee

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2.6K Messages

2 hours ago

 

user_35urd8 Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. I see that you are contacting us about looking for a new plan and rate before the upcoming changes. I am here to work with you to make sure we set you up with the right plan for you needs. In order to get started can you send us a DM with your complete name and service address? 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

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customer05

Visitor

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5 Messages

the instructions above do not work, I have tried to find it for days to request help.  Customer service does not help, need an agent that is knowledgeable and can fix the problem I am experiencing.  No luck so far...

Long time customer

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2 hours ago

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XfinityThomasC

Official Employee

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3K Messages

Thanks for reaching out to us on the forums @customer05 ! We can assist if you are also looking for a new promotion. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you already sent a DM, we will continue to assist you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 hours ago

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