Visitor
•
1 Message
question about e-mail i just received about terms and conditions upgrade due to expire today
Updating terms and conditions and when I click on sight it comes up for me to give my credit card number and other info. Why?
Visitor
•
1 Message
Updating terms and conditions and when I click on sight it comes up for me to give my credit card number and other info. Why?
BruceW
Gold Problem Solver
•
27.5K Messages
2 hours ago
Can't say for sure without knowing more, but "Update" emails that have any sort of "do this or lose your access" demand are almost always scams, especially when they only give you a short time to comply, and especially when they ask for financial info.
Do not click!
If possible, check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
To report a scam email follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
If you are wondering about "conversion to Yahoo" messages, legitimate ones look like the example in https://forums.xfinity.com/conversations/email/68e5cc7e19d01b57e46b0864?commentId=68e64c7119d01b57e46df868 and appear when you log in to https://connect.xfinity.com/. Also see https://www.xfinity.com/support/articles/yahoo-email-migration-overview and https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html.
0
XfinityRay
Official Employee
•
4K Messages
1 hour ago
Hi, @user_e8htf1! Thanks for reaching out about the email you received. @BruceW is correct and provided spot on information. Were you able to mark that as Spam or report it to our Customer Security Assurance team if it is coming from another Comcast.net email address? Did you stop before you provided any personal information at the link you clicked?
0
0