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dblsl
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8 Messages

Thursday, August 31st, 2023 7:57 PM

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Qualify for additional free Xfi Pods?

Has anyone been able to qualify for more than one free XFi Pod based on home WiFi quality? I was told by a phone rep that I could only get one but wanted to be sure of the policy. I see in the past they’ve had promotions for 2 free pods, for instance. My house is quite long and 2 levels and we are also finishing the basement. Based on that alone, we could use 2 pods. We do OK with one but we also have pool and irrigation equipment, garage openers etc on WiFi. We do have an outbuilding as well (workshop/pool house) which certainly could use a pod but I’m not sure they give out a free pod for that…anyone?

Question

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Updated 

2 years ago

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EG

Expert

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110.2K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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dblsl

Visitor

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8 Messages

2 years ago

Thank you for moving it, hopefully this will find the right audience. 

4

XfinityArmand

Official Employee

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2.1K Messages

Hi there @dblsl!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and want to assist in any way that we can.  No worries!  You have reached out to the right team, and we are going to get things squared away for you.  So that we can get started, please feel free to shoot us a private message.  That way we can get your info and take a look at things for you.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

EG

Expert

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110.2K Messages

@dblsl​ 

Quite welcome !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

dblsl

Visitor

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8 Messages

@XfinityArmand​ thank you so much! I am new to these forums so I do not see how to send you a private message. Can you help? Thanks again.

2 years ago

0

XfinityLinda

Official Employee

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1.8K Messages

We apologize, @dblsl. 

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

DependentCustomer

Contributor

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47 Messages

2 years ago

@dbls Please update us on how this progresses. 

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