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user_lpjwfw
1st Topic

Visitor

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1 Message

Friday, August 22nd, 2025

Pushy Agent

I dislike when one of your agents who are suppose to be helping me with one thing add another thing into conversation. This agent repeatedly and was pushy about getting me the backup plan services and possibly lied about verifying my card information for my modem, which I’m not sure is true yet. So please help Xfinity. This makes your services unsatisfactory for me. Also adding the transcripts of the agent here. “

[Edited: "Personal Information - Chat Transcript"]

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2 days ago

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XfinityJorge

Official Employee

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2.4K Messages

2 days ago

 

user_lpjwfw Hello and thank you so much for taking the time out of your day to contact our Xfinity Support Team. I understand that you recently had not the best experience chatting with us and we are happy to help in any way possible. We are sorry for any trouble or if you felt like you were being pushed towards a product. We are here look into the account and make sure all of your concerns were addressed. Can you please send us a DM with your complete name and service address to get started? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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