Visitor
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6 Messages
Purchased movies
I moved over a year ago to a location that does not have Xfinity and up until recently I was able to watch my purchased movies using the Xfinity stream app. Now when I try to sign in on my phone, tv, or pc I get a message saying "Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this service". I am not for sure what happened but I have over 70 movies that I paid for that I would like to watch. Can anyone help?
XfinityAnthonyT
Official Employee
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1K Messages
2 years ago
Hey there!
If you disconnect all of your Xfinity services, you can continue to watch purchased titles using Xfinity Stream (xfinity.com/stream) and the Xfinity Stream app. You’ll need your primary Xfinity ID and password to access the Xfinity Stream portal and Xfinity Stream app.
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sphynx569
Visitor
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6 Messages
2 years ago
thanks for the response Anthony but as I said earlier everything worked up to about a month ago when I am no longer able to view the movies. I posted the message I get when I try.
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user_mnxutp
2 Messages
2 years ago
Will xfinity reimburse us for the movies and shows that we bought but can't watch? This is happening to everyone.
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