Purchased movies

I moved over a year ago to a location that does not have Xfinity and up until recently I was able to watch my purchased movies using the Xfinity stream app. Now when I try to sign in on my phone, tv, or pc I get a message saying "Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this service". I am not for sure what happened but I have over 70 movies that I paid for that I would like to watch. Can anyone help?

Responses

XfinityAnthonyT

Official Employee

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1K Messages

1 year ago

Hey there!
If you disconnect all of your Xfinity services, you can continue to watch purchased titles using Xfinity Stream (xfinity.com/stream) and the Xfinity Stream app. You’ll need your primary Xfinity ID and password to access the Xfinity Stream portal and Xfinity Stream app.

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0

U

user_mnxutp

2 Messages

No you can't. It says access not authorized. You are not a customer.

1 year ago

0

S

sphynx569

Visitor

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6 Messages

1 year ago

thanks for the response Anthony but as I said earlier everything worked up to about a month ago when I am no longer able to view the movies. I posted the message I get when I try.

9

XfinityAnthonyT

Official Employee

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1K Messages

Hmm, that definitely is odd. Can you try logging into the Xfinity website on a desktop and see if you can find them under your purchases?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

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sphynx569

Visitor

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6 Messages

I was able to login on my pc using the same credentials. Any idea why my phone or tv's do not except the same login information?

1 year ago

0

XfinityAdrienne

Official Employee

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1.1K Messages

Hmm, that is certainly strange @sphynx569! Have you attempted to uninstall the apps on the phone and tv, and then install them again? Once they are installed, can you attempt to login?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

S

sphynx569

Visitor

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6 Messages

I just did uninstall and reinstall on my Iphone and I got the same error saying I must be an Xfinity user to enjoy this service. I have attached a screen shot of what I am seeing.

1 year ago

0

XfinityRaul

Official Employee

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1.7K Messages

Thanks for completing the troubleshooting steps my colleague suggested, @sphynx569. I'd like to take a further look at your account to see what we need to do to get this corrected.

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

U

user_mnxutp

2 Messages

1 year ago

Will xfinity reimburse us for the movies and shows that we bought but can't watch? This is happening to everyone.

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XfinityAntoine

Official Employee

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1.4K Messages

This sounds like a UserID Specific issue. I'd be happy to take a look at your account to see what I can find. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Customer Service

sphynx569

Purchased movies

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