Hi @user_1ir847 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the movies you have purchased. I would be more than happy to offer my assistance looking into this further for you. When you are signing in to the Xfinity stream portal, are you suing your primary Xfinity ID and password?
XfinityJanelle
Official Employee
•
1.9K Messages
1 year ago
Hi @user_1ir847 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the movies you have purchased. I would be more than happy to offer my assistance looking into this further for you. When you are signing in to the Xfinity stream portal, are you suing your primary Xfinity ID and password?
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