Visitor
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3 Messages
Puppy chewed internet cable outside
we got internet service yesterday. Today our puppy chewed the cable before it could get burried. Please advise.
[Edited: "Personal Information"]
Visitor
•
3 Messages
we got internet service yesterday. Today our puppy chewed the cable before it could get burried. Please advise.
[Edited: "Personal Information"]
CCEthan
Official Employee
•
1.4K Messages
3 years ago
@user_af55f3. Are you able to post a picture? Is your service impacted?
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CCEthan
Official Employee
•
1.4K Messages
3 years ago
Coincidently there is an interruption in the area due to a fiber cut. Send a direct message with your name and address and I can schedule a technician.
Make sure you are signed in to forums
1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon
2. Hit the compose button to the right of "conversations"
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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