Visitor
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1 Message
Puppy chewed cord outside
My puppy chewed the cord completely that's outside our house and now we don't have anymore internet. Do I have to pay for the cord to be replaced.
Visitor
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1 Message
My puppy chewed the cord completely that's outside our house and now we don't have anymore internet. Do I have to pay for the cord to be replaced.
EG
Expert
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110.4K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCDevin
Problem Solver
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735 Messages
3 years ago
@user_031c3d
Hello! Thanks so much for reaching out to let us know you lost your connection. I have a puppy myself and older dog. I forgot how much trouble they can get themselves into and trust me, I would have been worried about the cost of replacement cables as well! Puppies will be puppies. No worries at all 😊. We got you and we will take good care of you to get this fixed. Our top priority will be to restore your connection quickly.
I will need to work through your account. to protect your personal information, will you send me a direct message, please?
Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
@EG Thanks for moving this over so we can address this concern right away. We appreciate you!
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