Visitor
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1 Message
Pulling a new cable from the post to house
Hi, I just subscribed to the service but there’s no cable to my house.
my neighbor has one and an Xfinity technician was over today and confirmed a different crew needed to come by and get pull a wire.
how do I schedule this new cable wiring job?
thanks.
XfinityJustinM
Official Employee
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1.1K Messages
4 days ago
Greetings @user_nprl8y,
Welcome to the Xfinity family! We'll need to take a closer look at your address to determine the best next steps. Please send our team a direct message with your full name and service address to get started.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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