Visitor
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1 Message
Public hotspot outage
I am unable to connect to the public hotspot at my apartment complex. I have already purchased a pass for the month and am on autopay. Address: [Edited: personal information]
Visitor
•
1 Message
I am unable to connect to the public hotspot at my apartment complex. I have already purchased a pass for the month and am on autopay. Address: [Edited: personal information]
XfinityJustinC
Official Employee
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2.6K Messages
4 hours ago
Hello, @MROD13 thank you for reaching out over Xfinity Forums. While we can certainly appreciate your desire to receive immediate assistance with your issue, please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I understand wanting to get connected to the public hotspot with you purchasing that service, and would like to investigate further and wanted to let you know that our options with that service are limited as it's a prepaid service. The receipt typically outlines the support features. Which are typically done through the Xfinity Assistant: https://www.xfinity.com/xfinityassistant
It's helpful to know if you've attempted any troubleshooting steps on your end, if so what steps have been completed?
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