Skip to main content
user_csc42
1st Topic

Visitor

 • 

2 Messages

09/10/2026 6:04 PM

Closed

Provisioning ONT for Customer-Owned Router

Hi,

Similar to some of the other requests like this one, I've tried to reach out to support via chat with no luck but I am a customer on the new EPON network and I'm looking to return my XER10 and connect my Ubiquiti EFG directly to the ONT. Can I get my ONT re-provisioned please? 

Thanks!

Question

 • 

Updated 

1 hour ago

14

2

0

Oldest First
Selected Oldest First

Community Best Answer

XfinityAirelle

Official Employee

 • 

3.5K Messages

4 hours ago

 

@user_csc42 Hi there! Our team would be happy to assist you get this change completed. 
 
Can you please send us a direct message with your full name and service address so we can take a closer look?
 
How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!

 

(edited)

1

0

user_csc42

Visitor

 • 

2 Messages

Thanks for your help! This has been resolved.

1 hour ago

0

Community Best Answer

XfinityRay

Official Employee

 • 

4.2K Messages

1 hour ago

Thanks for working with our team to get your router working, @user_csc42! We removed the Xfinity modem and added your own router in an order. From there, the ONU was provisioned and your router started working. We appreciate your business and that you are part of our community here on the Xfinity Forums! There is so much knowledge and know how here! We will always get the job done! 

0

0

forum icon

New to the Community?

Start Here