Visitor
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1 Message
Provisioning Bottleneck
I am subscribed to the 1200 Mbps Gigabit Extra tier in a Next-Gen upgrade market. I own a Netgear Nighthawk CM2050V. The modem is successfully updated to firmware version V10.01.03, which supports the Next-Gen mid-split speeds. However, my speeds are hard-capped at 400 Mbps down and 30 Mbps up. It appears my modem's MAC address is stuck on a legacy fallback boot file. Can an agent please manually reprovision my device, clear the stuck rate-tier profile, and push the correct Next-Gen Gigabit Extra boot file?"
EG
Expert
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120K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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2.3K Messages
2 hours ago
Hey @user_qmvway , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your speed.. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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