Property damage

Hello @user_k9j139, and thank you for reaching out here on our Xfinity Community forums.

We can understand how concerning it would be to find your driveway damaged after work was performed around the Xfinity lines. We’d like to take a closer look at what happened and determine the appropriate next steps to get this addressed.

Please send our team a Direct Message with your full name and complete service address. If you have photos of the driveway damage, please keep those available as well, as they may be helpful as we work through this with you.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.