Visitor
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1 Message
Property damage
Contractors came out to install a cable line. They broke a sprinkler pipe. I called and got a ticket #. No one has come out to fix the sprinkler pipe. Status of ticket says In Process. I called again and got another ticket #. The new ticket number doesn't show up under support Tickets. No one's contacted me or come out to fix the pipe.
XfinityFrank
Official Employee
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2.7K Messages
1 day ago
Hi there, @user_t4qbzg. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
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