Visitor
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1 Message
Property Damage
Hi Xfinity! I recently had a cable cord and internet installed at [Edited: "Personal Information"] on January 16th, 2026 at 8am. During the installment, the technician needed to get into a corner of the apartment. I have a LED light and its cord runs through that corner. After the technician left, the cord/wiring of my light was damaged and no longer worked. I am hoping for repare or reimbursement for this property damage. Please let me know how to achieve one of the two. Thank you and I look forward to hearing from you shortly.
XfinityJeff
Official Employee
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613 Messages
13 hours ago
Good morning @user_nsy5xb, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the damage to your property, that is definitely not the experience we want you to have when a tech comes to your home. You have reached the right group that can take care of this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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