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user_ivbwv7
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Thursday, January 22nd, 2026 5:56 PM

Property Damage

During the installation of my internet the tec fell through the floor in my attic damaging the ceiling in my garage.  When it happened the tec said "well this is coming out of my paycheck" He took pictures and contacted his supervisor. I called the 1-800 number the night it happened @7:53pm. The person I spoke with said they already knew all about this, and they had his badge number and everything already. They told me someone would call me the next day. That call never happened. Now I am here trying to find out what the next step is to get this damage fixed. Please see pictures from the damage.

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2 hours ago

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XfinityPeterH

Official Employee

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2.5K Messages

5 hours ago

 

user_ivbwv7 Thank you for letting us know and we hope everyone is ok after this. These types of situations can take time to get a resolution but we will make sure everything is heading on the correct path. Would you please send us your full name and complete address via our DM? 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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