1 Message
Property Damage
Xfinity has internet lines literally strung up in a tree draped low across the end of my road. A car hit these lines causing a chain reaction that snapped a utility pole in my yard off at the base damaging my fence. The pole has been suspended dangerously over my neighbors yard in a tree and no one at Xfinity will fix the issue. We’ve been sold by several technicians someone would be out to assess and pay for the damage and remove the pole and no one will contact us or return our calls and messages. How do I file a property damage claim?
XfinityAirelle
Official Employee
•
2.7K Messages
5 months ago
@user_g5zyfs We’re truly sorry to hear about the damage and the difficulty you’ve had getting this resolved. This situation sounds incredibly frustrating and concerning, and we want to help you get it addressed as quickly as possible. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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