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user_58bfb8
1st Topic

Visitor

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2 Messages

Wednesday, June 9th, 2021 7:45 PM

Closed

Property Damage

My car was hit by a Comcast truck, and I don't know where to file a claim for the damage it caused. I have the police report detailing the accident and they've identified the comcast driver as the one at fault. How do I remedy this?

Question

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Updated 

4 years ago

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1

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XfinityNicolas

Official Employee

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1.1K Messages

4 years ago

Hey @user_58bfb8, thank you for reaching out to Xfinity support on our forums about the accident! I hope everyone is doing alright and I can definitely help report it. Can you private message us by clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity support to send us a private message.

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user_58bfb8

Visitor

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2 Messages

I responded to this shared handle, but didn't hear back. Can someone call me? The driver of the Comcast truck irreparably damaged a brand new bike rack attached to my car, I would like you to replace it. 

4 years ago

0

XfinityAlyssaA

Official Employee

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1.9K Messages

Oh no! I'm so sorry to hear this happened and our team would be happy to investigate further. In order to look further into this and make sure we make this right for you, we will need to collect a few pieces of private information.

 

To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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4 years ago

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