D

Visitor

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1 Message

Mon, Mar 29, 2021 9:36 PM

Property Damage

Over the summer, Comcast installed infrastructure cabling throughout our new subdivision.  Part of this work entailed the installation of conduit and cabling.  Our lawn was dug up to guide the conduit installation near an electrical box.  Unfortunately, the contractor did not repair our lawn.  How do I get Comcast or their contractors to repair the damage they caused?

This post was escalated on March 31, 2021 by Again

Responses

Official Employee

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193 Messages

6 m ago

Thank you so much for taking time out of your busy day to reach out to our forums, @djwesen! I'd be upset if my lawn was dug up and not repaired so I'd like to take a closer look at what happened. Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to continue helping. 

Visitor

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2 Messages

4 m ago

Property Damage

Over the past week or so, Comcast started installing infrastructure cabling throughout the community.  Part of this work entailed the installation of conduit and cabling.  The association’s lawn was dug up and sprinklers were broken. Unfortunately I couldn’t reach anyone at Comcast to explain the work or request an approval from the association, the contractors are still parked on the lawn.  
How do I get Comcast and their contractors to repair the damage they are causing? How long should this work be expected to last? 

Official Employee

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369 Messages

Hello and Happy Monday, ! I hope you’re having a great start to the week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, I'm truly sorry to hear about the damage situation that took place on your association's lawn/sprinkler system as this is never the experience we want for you to have! So that I can take a closer look at the matter and see what options we have to help, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

2 m ago

2 months back, Comcast contractor installed or changed cabling going thru our lawn. Our lawn was dug up for cabling installation. Unfortunately, the contractor did not repair our lawn. How do I get Comcast or their contractors to repair the damage they caused?

Official Employee

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291 Messages

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. Please send me a Peer to Peer message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! 


• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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