Visitor
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2 Messages
property damage claim
I am the owner of home in Weston, FL where one of your service crews damaged the main sewer line that connects to the city line when burying a cable. I need the direct contact information of a Comcast representative to get a property damage claim submitted.
XfinityArmand
Official Employee
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2.1K Messages
4 years ago
Hi there @ags025612! Thanks so much for taking the time to reach out to Xfinity here on our Community Forum! We are so glad to hear from you and ready to assist in any way that we can today. We can have the claim submitted for you here if you would like. However, if you are looking to make a phone call, you can always schedule a call here: https://comca.st/3yCKhLO or contact Customer Care directly at 1-800-XFINITY (934-6489). But why wait? I'm here now. If you can send us a private message with your full name, complete service address and account info, I can get started on this for you.
To send a "Peer to peer" ("Private") message you may need to:
Click "Sign In"
Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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