Visitor
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4 Messages
Property Damage Claim
I am the owner of an RV park in Richmond, TX where one of your service crews damaged a water line when burying a cable. I need the direct contact information of a Comcast representative to get a property damage claim submitted.
Responses
ComcastPeter
Official Employee
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73 Messages
2 m ago
Hello @Bobby_Reyes! I'm so sorry to hear that a water line was damaged when our crew was out doing some work. I know this would be extremely concerning to me if I went through this, but you've reached the right place, and I can definitely get this escalated on your behalf. Please send me a private message with your first and last name as well as your full service address by clicking on the "message" icon at the top right-hand side of the webpage, then select "Xfinity Support" in the TO field to send a message.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Bobby_Reyes
Visitor
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4 Messages
1 m ago
When I try to send you a message your name does not come up in the To: Field
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