Bobby_Reyes's profile

Visitor

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4 Messages

Friday, March 19th, 2021 10:31 PM

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Property Damage Claim

I am the owner of an RV park in Richmond, TX where  one of your service crews damaged a water line when burying a cable. I need the direct contact information of a Comcast representative to get a property damage claim submitted.

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Contributor

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150 Messages

4 years ago

Hello @Bobby_Reyes! I'm so sorry to hear that a water line was damaged when our crew was out doing some work. I know this would be extremely concerning to me if I went through this, but you've reached the right place, and I can definitely get this escalated on your behalf. Please send me a private message with your first and last name as well as your full service address by clicking on the "message" icon at the top right-hand side of the webpage, then select "Xfinity Support" in the TO field to send a message.

Visitor

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4 Messages

4 years ago

When I try to send you a message your name does not come up in the To: Field

Visitor

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1 Message

4 years ago

Same, they busted my waterline as well when installing my neighbor's equipment. I've had a leak since and now have a plumber out there to fix it. High water bills, plumbing costs, etc. 

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