Visitor
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1 Message
Property damage claim form
Hello - I need to request a property damage claim form via direct messaging. My property was damaged by downed wires during a recent storm.
Visitor
•
1 Message
Hello - I need to request a property damage claim form via direct messaging. My property was damaged by downed wires during a recent storm.
XfinityJoe
Official Employee
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1.6K Messages
3 months ago
Good morning, @user_s1a1ae we are happy to assist
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_cogsu4
Visitor
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1 Message
3 hours ago
On 9/23/26 I requested a cable replacement due to the CATV/Internet cable exposed on adjacent dirt road property. After a site visit, I was told two weeks , than a few days for repair ( several weeks ago ). A second request was posted on 10/16/26 with increased priority. The job was done on 10/28/26. During these weeks there was no personal contact. I had to force through AI in order to speak to a representative. I am very displeased with the repair, as it resulted in our phone line being severed. The missing piece was found under a neighbors tree and we were not notified. Verizon repair pending. Also, the trench for the replacement cable was left in total disarray. Dirt will have to be added to restore. I have pictures that can be emailed to you, if requested with your email address. Another issue was the connection to the box at the house was left unable to close and the ground wire was not connected. I expect responsible action and compensation for this ordeal. Please contact me via phone[Edited: "Personal Information”]The work order no. is
[Edited: "Personal Information”]. Please respond promptly.
Thank you,
[Edited: "Personal Information”]
[Edited: "Personal Information”]
[Edited: "Personal Information”]
(edited)
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