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user_p816rn
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Monday, March 3rd, 2025 1:49 AM

Proof of purchase

I am at my wits end with Xfinity. My daughter locked her iPhone and Apple said I needed a proof of purchase. Call Xfinity they can’t help , have to go to a store. The store cannot provide proof of purchase. What am I suppose to do now!?

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Updated 

1 month ago

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XfinityChelseaB

Official Employee

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1.6K Messages

2 months ago

Hello @user_p816rn, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you able to located the phone information and purchase information through your Xfinity Mobile App? It should show the purchase of the device and its line. You should be able to locate your purchase details online, or through the Xfinity app. On the app, you would need to go to "Account", then "Xfinity Mobile", then "Billing" and scroll all the down to the bottom of the page where it will list your orders by date. 

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user_p816rn

2 Messages

No I am not able to obtain a proof of purchase that way that is acceptable to Apple

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2 months ago

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XfinityPeterH

Official Employee

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1.8K Messages

u/user_p816rn Just to clarify a bit more when you say the phone is locked are you meaning locked to us at Xfinity or do you mean the phone is locked like a passcode was forgotten?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_f9597c

Visitor

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5 Messages

@xfinitypeterh People who purchase apple products from you can't get actual receipts? As an authorized reseller, youu are violating your agreement with apple.

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1 month ago

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user_f9597c

Visitor

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5 Messages

@XfinityChelseaB​ SHe and I both need actual receipts ot give to apple.  As an authorized thrist party dealer for apple products you are REQUIRED to provide sales receipts. This is unaccptable.

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1 month ago

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user_f9597c

Visitor

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5 Messages

1 month ago

Xfinity sold me a used ipad  listed as brand new. When I opened the box and proceeded with setup it showed activation lock by owner. I have spent countless hours with  xfinity giving me bad info. Did you ever get your situation rectified? Paying 58 dollars a month for a brick is awful.

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