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user_kss6by
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Saturday, December 14th, 2024 7:28 PM

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Promotion/contract ending soon - assistance needed

Hello, my two-year internet promotion/contract is expiring soon.  I'd like to extend for a couple more years.  Can you please help?

Question

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Updated 

6 months ago

39

2

0

EG

Expert

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111.2K Messages

6 months ago

Concern moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

XfinityJeniece

Official Employee

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3.2K Messages

6 months ago

Hey there, user_kss6by, thanks for reaching out through Xfinity Forums regarding your bill. I know how important it is to keep your monthly bill within your budget, especially during the holidays. We would love to keep you in the family, and you have reached the right place to ensure you are getting the best value. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

2

0

Knighth

1 Message

@XfinityJeniece​ hi, I have the same issue. But I'm unable to find a direct message icon. I'm on a android if that matters. My promotion for modem and xfi end next month and my bill will double. I'm considering switching to quantum fiber. But I'd much rather stay with xfinity

6 months ago

0

XfinityDena

Official Employee

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3.3K Messages

@knighth I would be happy to review the account for a new discount. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account.  You can also set up the services directly from the website. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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6 months ago

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