Visitor
•
1 Message
Promotional Visa unused but expired
I received a $300 promotional Visa when I switched over my lines a year ago but lost the card. Recently, while rearranging some furniture, I located the card but it is expired. The card was never used. Is there a way to get a new one?
XfinityJohnG
Official Employee
•
236 Messages
2 months ago
Thank you very much for reaching out to us here @user_8a5a0b. Been there done that myself with one of those gift cards. If that was never activated we can get a replacement card requested from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
XfinityEthan
Official Employee
•
1.2K Messages
2 months ago
Glad we could get you a new Visa card mailed out! Don't hesitate to reach out if you need anything else.
0
0