U

Visitor

 • 

1 Message

Tuesday, November 29th, 2022 8:32 PM

Closed

Promotional Visa unused but expired

I received a $300 promotional Visa when I switched over my lines a year ago but lost the card.  Recently, while rearranging some furniture, I located the card but it is expired.  The card was never used.  Is there a way to get a new one?

XfinityJohnG

Official Employee

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236 Messages

2 months ago

Thank you very much for reaching out to us here @user_8a5a0b. Been there done that myself with one of those gift cards. If that was never activated we can get a replacement card requested from here for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

XfinityEthan

Official Employee

 • 

1.2K Messages

2 months ago

Glad we could get you a new Visa card mailed out! Don't hesitate to reach out if you need anything else. 

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