1 Message

Thursday, March 23rd, 2023 6:45 PM

Promotional Visa debit card can't be used

Received this visa debit card from Xfinity.

I've activated it and set the PIN. I can see the balance on website but I can't use it anywhere. Restaurants, markets, gas, and online, all declined. 

Resetting the PIN does not help. 

What else should I do? 

Official Employee


1.2K Messages

2 months ago

Hi there! Have you tried calling the phone number on the back of the card for support? 




28.9K Messages

2 months ago


Did you notice if the card had expired?  I think they have a 6 month usage, but they all come with the expiration date on them like any other debit card.

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