8 Messages
Promotional virtual MasterCard
I signed up for Xfinity now mobile December 27th under your promotion of receiving a $50 MasterCard virtual MasterCard I have yet to receive it I can't get through to your 800 number no one seems to understand I can't get through to your store cuz you haven't 800 number I don't want to have to go into the brick and mortar store because I already went there and they told me that they're Xfinity Wi-Fi and cable or whatever but they're not Xfinity now mobile so I went 40 minutes in one direction that I came back 40 minutes I really think that it's irresponsible for you guys just to have that one outsource number it's horrific and your Xfinity assistant is the worst I would really like to get that virtual MasterCard cuz now you're offering $100 for the same promotion I didn't get December 27th now you're offering $100 I'm furious
Again
Expert
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31.5K Messages
2 months ago
@user_ynpc4f
Have you checked the status of your Virtual Mastercard with the Incentive Tracker?
You can check your status here: https://xfinityincentivetracker.com/
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XfinityFrank
Official Employee
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1.3K Messages
2 months ago
Hi there, @user_ynpc4f! Thanks for reaching out to us here on the Community Forum! Sorry to hear you've been having a hard time getting help! We want to make sure this gets resolved and would be happy to assist! As was mentioned here in the thread, have you checked out the incentive tracker yet? The link again : https://xfinityincentivetracker.com/ Let us know if it shows you a status on your card!
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