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enlil242
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Monday, January 5th, 2026 5:46 PM

Promotional Gift Card Expired last week!

Hi, I misplaced my promiontal gift card messages and just noticed it expired at the end of December, just when I remembered it and was going to use it. :( Is it possible to get it extended / re-issued? Thanks.

I see older posts about sending a direct message, but I do not see how any longer as these psots are over a year old. 

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3 days ago

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XfinityThomasB

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3 days ago

Howdy enlil242

 

Happy to help investigate getting a new gift card issued for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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enlil242

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Hi, thanks for the quick reply. I do not see an icon to send a direct message... Can you show me where this is?

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3 days ago

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XfinityThomasB

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enlil242 That feature does not get activated until your first public post completed. If you log out and then back in, that feature should be up and running and ready to go. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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enlil242

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Thanks for clarifying... I logged out and back in, but still don't see it. I'll look back later, but if you can give me the general location it is, that would be great. 

Thanks again.

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3 days ago

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enlil242

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@XfinityThomasB​ This is all I see at the top of the page here:


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3 days ago

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XfinityPeterH

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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