Promotional credit/check

user_6ugd64 I can certainly understand your concern. If you were expecting a $400 promotional credit and have not received it after more than four months, I would be frustrated as well.

 

Promotional credits often have specific eligibility requirements and fulfillment timelines, so the first step will be to review the promotion associated with your order and confirm that all qualifications were met. Once that is verified, we can determine the status of the credit and whether any additional action is needed. Since the information we need to gather is personal we do ask you to send us a DM. In the DM make sure to include your full name and the complete service address. 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514