U

Visitor

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3 Messages

Sunday, August 21st, 2022 11:23 PM

Closed

Promotion

I was called yesterday with a 50% off promotion and was told to buy 2 target cards to activate it.  Is this a real promotion or a scam

This conversation has been merged. Please refer the main conversation:

Did I Get A Scam/Spam Xfinity Sales Call?

Accepted Solution

Visitor

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3 Messages

2 years ago

Beware! This is a FRAUD!. I got called also by the same thing. A supposed Comcast-Target promotion to get 50% off your bill. I checked with Comcast and Target - there is no such thing. The number that called me was [Edited: "Personal Information"]. They said to go get a prepaid Target card for the whole years bill at the reduced rate and then call another number [Edited: "Personal Information"]. Report this to the FTC Fraud line. DO NOT fall for it, that's the last you'll see of your money. They even sent me a confirmation email when I asked and Gmail caught it and warned me it did not come from Comcast. When I called their bluff, they swore and hung up!. Its surprising that thieves like these are able to get easy access to 800 toll free numbers and scam people with impunity! They should be caught and jailed! Please report!

(edited)

Visitor

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3 Messages

@user_6e4939​ same happened to me today.  Sounded like really good move for Comcast to reward long-time clients like me for over 20 years of loyalty.  Was thinking of switching providers to save some money.  Got confirming email, etc.  Thank God I asked for manager at Target and he’d already seen it and told me it was a scam.  Will be reporting it and agree they should be jailed!

Visitor

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9 Messages

@user_6e4939​ they called me 2 times today & actually left voice mails....I was searching the Internet for dinner print... Day someone on the inside??  Timing

Was great... Thank goodness for posts!!!

Visitor

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3 Messages

@user_6e4939​ i got the same call but they knew exactly how much my bill was to the penny! How did they do that?! 

Official Employee

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6.9K Messages

Hello @user_33f417. We appreciate you for sharing your experience here on the Xfinity Community Forum. I recommend contacting our CSA Team to report this here. You can also find real time alerts for issues like this by scrolling down to the bottom of the page, and click on alerts. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

@user_6e4939​ 

this happened to me today but I did the same I called because I felt like it was too good to be true and I’ve been with Xfinity and when it was Comcast as well and I’ve never had anything of such happen. I think the people fall for this if people actually do fall for this because I don’t ask you for any personal information right then it’s only when you call back to give them the payment with the target gift card. I am definitely reporting them !

Gold Problem Solver

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25.6K Messages

2 years ago

I was called yesterday with a 50% off promotion and was told to buy 2 target cards to activate it.  Is this a real promotion or a scam

Whenever a phone call, text, or email too-good-to-be-true offer asks you to pay with a gift card, chances are 99.9% that it's a scam.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Expert

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104K Messages

2 years ago

The concern is not "Xfinity App" help related......... Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

Problem Solver

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770 Messages

2 years ago

Hello @user_393ed4, thank you for reaching out for help with a promotion you have questions about. I will be happy to guide you to the right place. That sounds like a great deal, however, we never ask you to purchase gift cards, for a certain promotion. I would consider this to be suspect at minimum. This sounds like a perfect case for our amazing Customer Security Assurance Team. Please, use the link provided to reach out and report the situation, and thank you for bringing it to our attention. 👍

Visitor

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15 Messages

@XfinityBrandon​  I too received that call from agent who gave name of Max.  He said they would pay the current account balance and lo and behold it is now $0. 

Visitor

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3 Messages

How did things turn out for you on this? I also received a message regarding the same deal. 

Visitor

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47 Messages

@XfinityBrandon

It definiteley seems to be an inside job .

I called several times earlier in the month to try and get a better price for my bill. Then coincedenteley I not only receive the scam Target gift card call but most glarinigly my bill is paid in the EXACT amount due.

Xfinity keeps a call log of correspondece with customers and should go back to the operators I spoke to and find the culprit.

I did not give out any of my personal information but they were still able to get into my account and pay my bill. So what other information of mine is vulnerable due to Xfinity.

As one of the biggest media companies in the world the lack of protecting customers' accounts is stunning.

Visitor

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6 Messages

Yes. Same with mine. They knew the exact balance on my bill and paid it. I fully expect that payment to be reversed at some point.  Really creepy that they had that information and it doesn't make me feel very good about the security of my account with Xfinity. I called Xfinity and thankfully read these posts and didn't go through with it.

(edited)

Visitor

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3 Messages

2 years ago

I also received this call and they paid this months payment.. how the heck did they do this.. how are our accounts Not compromised at this point? Yes I called and reported it but they didn’t have much to say :/

p.s I did not go out and buy the target gift cards as instructed. But yes it all started to sound legit after he paid my bill but after sleeping on it, I woke up thinking that that deal was too good to be true and I googled the scam and found this forum.

Gold Problem Solver

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358 Messages

Hi! Thank you for your concerns about the situation you are referring to with the gift card. We never expect this to happen to anyone of our customers but if you need additional we are here to assist you! 

I no longer actively support the Xfinity Forum or work for Comcast. 

Visitor

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15 Messages

Just received email supposedly from xfinity stating that my payment made on 8/31 was returned by the bank and charges for this will be added.  My balance still shows $0.  And the bank ending number they provide is not mine.    

Visitor

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15 Messages

@user_542fd3​ sounds like inside job

Visitor

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3 Messages

This is definitely an inside job. I am talking to someone now and I asked them what I am currently paying per month and how much my new price would be and they knew the answer to what I am currently paying...

Visitor

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6 Messages

@user_542fd3​ I can't believe I fell for this too... almost. I didn't buy the card either, then they charged my AMEX 300. Sure enough there is a 300 Comcast charge on my Amex that is on file with Comcast. How do they get the money if Amex pays it to Comcast? Is this really a Comcast scam? 

Visitor

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9 Messages

2 years ago

I too got a voicemail I qualified for 50% off my bill and to call. So I called and then at the end said to buy 2 target cards. They gave me an authorization number and said to call [Edited: "Personal Information"]. I told them I’ve never heard of this and wanted a number to hear more about this. He gave me the same number and quickly got off the phone. 

(edited)

Visitor

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15 Messages

2 years ago

Just got email supposedly from xfinity stating the bank rejected the payment and charges will be added and be provided links to sign in and pay up.   The account number end they provide is not mine. Balance on xfinity still shows $0.   

Visitor

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9 Messages

2 years ago

I did too. Valued customer,
We regret to inform you that your services will be deactivated and a negative charge of $500 will be  imposed on your account in next hour. To make a payment Kindly call the billing department 1877……. once you have the TARGET cards.
Regards,
X-finity

(edited)

Contributor

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342 Messages

Hello @user_1736ce thank you for reaching out to us through our forum. Please reach out to our amazing Customer Security Assurance team to report the situation, and thank you for bringing it to our attention. They can be reached at 1-888-565-4329 8:00am - 12:00am EST, 7 days a week.

 

I no longer work for Comcast. 

Visitor

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9 Messages

2 years ago

I get so many scam, spam, and phishing type texts, calls, and voicemails - many times the same voice and deal but from numbers all over the nation.

New Poster

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5 Messages

2 years ago

I got the same call today. They are definitely convincing and know account details. I did hang up.

Official Employee

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974 Messages

Hi there, @Anon1294169, I am happy to hear you were able to hang up the phone and not go forward with this call. I am sad to hear this has been going on! Please be sure to visit our Customer Security Assurance page, to find ways on reporting these situations. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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9 Messages

@Anon1294169​ yes they know way too many details... Had to be an inside job... Thanks for the post

Visitor

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3 Messages

2 years ago

TOTAL SCAM!!! I got scammed out of the gift cards and totally ripped off.  I thought I was talking to Xfinity but maybe not?  They knew about my bill amount?  How?

Gold Problem Solver

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358 Messages

Hi! Thank you for taking the time to send me your details of your concerns and that is horrible with what happened. We are not sure how they got a hold of your details but we do have a team that helps look into cases like these. Would like our team's details to get more help with this concern?-Miguel

I no longer actively support the Xfinity Forum or work for Comcast. 

Visitor

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15 Messages

They were actually able to make the standard xfinity bill page show my balance as $0.  And then generate a change so your balance was back when I didn’t send the card 

come on xfinity that screams inside job

Official Employee

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443 Messages

Hi there @user_a3dc65  We're always happy to give the account a quick look to make sure everything is okay, and our known security alerts are available here: https://comca.st/3qw555I;    Where you can also report any calls or emails via the " Report Threat" link at the top of the page as well.  

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

47 Messages

@user_ea9516

It definiteley seems to be an inside job .

I called several times earlier in the month to try and get a better price for my bill. Then coincedenteley I not only receive the scam Target gift card call but most glarinigly my bill is paid in the EXACT amount due.

Xfinity keeps a call log of correspondece with customers and should go back to the operators I spoke to and find the culprit.

I did not give out any of my personal information but they were still able to get into my account and pay my bill. So what other information of mine is vulnerable due to Xfinity.

As one of the biggest media companies in the world the lack of protecting customers' accounts is stunning.

Visitor

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3 Messages

2 years ago

Today when I hung up, I then got a text telling me my services would be shut down if didn't call the bogus billing department number, and they would charge me $500 on my account. 

Problem Solver

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828 Messages

The next time you receive a questionable phone call from someone claiming to represent Xfinity, please feel free to view the latest security alerts at https://comca.st/3QDWclv.

I no longer work for Comcast.

Visitor

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3 Messages

2 years ago

so the payment was returned when the scammers paid it? my account says the payment was already processed and cleared so does that mean they paid it ?

Problem Solver

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322 Messages

@user_8bf745 We can look into your account concerns with you. If you could please send a direct message with your name and the complete service address. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

Visitor

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9 Messages

2 years ago

I was called today twice... Timing was great as we have been reducing services.... But I told them it's have to think about & just liked up on Internet because I wanted to see the fine print..... They must have someone on the inside !!

Visitor

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47 Messages

@user_72351d

It definiteley seems to be an inside job .

I called several times earlier in the month to try and get a better price for my bill. Then coincedenteley I not only receive the scam Target gift card call but most glarinigly my bill is paid in the EXACT amount due.

Xfinity keeps a call log of correspondece with customers and should go back to the operators I spoke to and find the culprit.

I did not give out any of my personal information but they were still able to get into my account and pay my bill. So what other information of mine is vulnerable due to Xfinity.

As one of the biggest media companies in the world the lack of protecting customers' accounts is stunning.

Visitor

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6 Messages

2 years ago

I can't believe I fell for this. They had VERY good answers, up until I REFUSED to get a Target card. Then they said I would have to pay a 300.00 penalty. They had my Amex on file and automatically charged it 300.00. Sure enough, there is a 300 COMCAST charge, and my comcast shows a 300 payment.. how do they get the 300 from Comcast? It's so confusing. Being Amex, I'll dispute it and all will be fine. But HOW are they doing this, I'm boggled? If the charge is from Comcast how do the scammers get the money? Is this actually a COMCAST scam and the company just keeps it?

Visitor

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47 Messages

@user_0b45ed

It definiteley seems to be an inside job .

I called several times earlier in the month to try and get a better price for my bill. Then coincedenteley I not only receive the scam Target gift card call but most glarinigly my bill is paid in the EXACT amount due.

Xfinity keeps a call log of correspondece with customers and should go back to the operators I spoke to and find the culprit.

I did not give out any of my personal information but they were still able to get into my account and pay my bill. So what other information of mine is vulnerable due to Xfinity.

As one of the biggest media companies in the world the lack of protecting customers' accounts is stunning.

Visitor

 • 

47 Messages

@user_0b45ed

It definiteley seems to be an inside job .

I called several times earlier in the month to try and get a better price for my bill. Then coincedenteley I not only receive the scam Target gift card call but most glarinigly my bill is paid in the EXACT amount due.

Xfinity keeps a call log of correspondece with customers and should go back to the operators I spoke to and find the culprit.

I did not give out any of my personal information but they were still able to get into my account and pay my bill. So what other information of mine is vulnerable due to Xfinity.

As one of the biggest media companies in the world the lack of protecting customers' accounts is stunning.

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