promotion expired

I had a 12 month promotional discount that ended Sept 21, 2025 which made my bill go up about $21. Over 2 years it's nearly doubled in cost. I wanted to know if there is another promotional discount I can apply to my home internet for the same service I have otherwise I may have to consider more competitive pricing outside of xfinity services. Thank you for your time and consideration.

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XfinityAlfonso

Official Employee

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2.1K Messages

10 days ago

Hey there @user_6ahwki thanks so much for taking the time to reach out here on the Forums! We're happy to help with any promotion questions, and can continue assisting you via the 1-1 thread we have going already. We look forward to finding the best new plan to fit your needs, and really earning your business and loyalty.

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user_6ahwki

6 Messages

OK so just reply in the chat? I feel like I got the process wrong.

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8 days ago

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XfinityThomasB

Official Employee

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2.3K Messages

user_6ahwki We would love to help in our direct message thread. To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

Apologies for any confusion on the process! You are an incredibly valued customer.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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8 days ago

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EG

Expert

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114K Messages

10 days ago

Moved here.

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user_6ahwki

6 Messages

I will reach out again about it this week 10/23 or 10/24 when I have more time to address it.

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4 hours ago

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XfinityArmand

Official Employee

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2.4K Messages

We are always glad to take a look at things for you @user_6ahwki! Whenever you're ready please feel free to shoot us a private message with your details so that we can get started.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 hours ago

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Customer Service

user_6ahwki

promotion expired

XfinityAlfonso

user_6ahwki

XfinityThomasB

EG

user_6ahwki

XfinityArmand

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