Visitor
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3 Messages
Promos for existing customers
Why is there a promo for new customers for xfinity for $25 and not for existing customers?
Visitor
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3 Messages
Why is there a promo for new customers for xfinity for $25 and not for existing customers?
XfinityAirelle
Official Employee
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2.6K Messages
1 year ago
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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user_51xsk8
1 Message
1 year ago
The answer is quite easy, they care more about new customers than they do existing ones. I too would like to get one of the new customer deals, but have been told twice that “there isn’t anything we can do” because the agent sees the same thing that we do when we want to modify our existing account. I’ve been a customer with them for over 25 years, but that might soon be changing if they don’t become more flexible with their pricing. I don’t care about their rewards for cheap free things or others offers that I’ll never use, I just want equal treatment with new customers. AT&T fiber is coming to the neighborhood this spring, so we’ll see what happens. If Comcast can’t supply what their existing customers want then it’s time to start looking elsewhere.
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