Visitor
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8 Messages
Promo expiring
Hi! I'm on a promo rate contract for home internet that will be expiring soon. I did an online chat with a representative earlier this week, asking how I might avoid a large rate increase. They said a billing specialist would reach out to me via phone or e-mail with some solutions. I never heard back. Can someone assist in connecting us? Thanks in advance!
Community Best Answer
XfinityJanelle
Official Employee
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2.4K Messages
2 years ago
Hey @mka1959, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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