Visitor
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1 Message
Promo ended and the new price is too high for my budget
I noticed my promo rate ended and my bill just jumped by $30 this month for my 500 Mbps internet plan which doesn’t fit my budget anymore. I wanted to see if there are any current promotions available to bring my bill back down to what it was; otherwise I’m going to need to schedule a cancellation date so I can switch to AT&T fiber for $50/month.
EG
Expert
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122.8K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.8K Messages
1 hour ago
Hi there, @user_n9ir9l. Thanks for reaching out to us here on the Community Forum. We can certainly check to see if we have anything available that fits your budget or set up a cancel if needed.
Please send a direct message to us including your full name and complete street address to get started.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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