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Debkw
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8 Messages

Tuesday, June 3rd, 2025 6:41 PM

Problem with iPhone and Comcast

Hi my husband can access Comcast with his computer but not his phone. Apples says problem with the internet provider 

what should he do

the phone keeps saying something about password but he’s tried all that 

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Updated 

13 hours ago

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XfinityJustinC

Official Employee

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1.3K Messages

3 days ago

Hello, @Debkw thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and would like to help with the mobile access concern. To ensure I'm on the same page, if you don't mind me asking: Is the access concern related to our website, logging into an account, accessing an app, or email? 

Some basic troubleshooting that can be attempted on mobile devices for access issues: 

 

- Clear cache/history on the device
- Check to see if the phone needs to have an update performed

- If using an App, make sure it's on the most recent update or uninstalling and reinstalling the app

Please follow up at your convenience, I look forward to hearing back from you. 

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Debkw

Visitor

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8 Messages

Accessing email, it’s not in the mail box

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2 days ago

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XfinityMartyR

Official Employee

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2.2K Messages

Have you tried to access your email here: https://www.xfinity.com/email

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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Debkw

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8 Messages

Here is the puzzling thing. He can get it on his computer. But the mailbox function on his IPHONE won’t work aka pick up comcast. Apple keeps saying it’s the provider which makes no sense, he has gotten a message that says password. But password for what, 

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2 days ago

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XfinitySara

Official Employee

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1.8K Messages

@Debkw - You're in a great place for support, and maybe we can take a closer look to see what other troubleshooting you can try. Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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Debkw

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8 Messages

13 hours ago

The comcast email is available in the computer in the mailbox BUT he cannot get it in his mail on his phone or iPad. I have looked at the mailbox app and it says comcast etc, so that looks right. I have cleared his history. 
his email is [Edited: "Personal Information"]

Apple says it is an comcast problem

Note: This comment was created from a merged conversation originally titled Husband has problem accessing his comcast email in his mailbox in iPhone and ipad

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Debkw

Visitor

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8 Messages

This problem started in 2024

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13 hours ago

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XfinitySara

Official Employee

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1.8K Messages

@Debkw - We're still waiting for you to send us a direct message as outlined previously. Please refrain from creating new/duplicate posts about the same issue while we're still trying to work with you. And let us know if you have any trouble getting a direct message sent. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 hours ago

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