Visitor
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2 Messages
Prior Netflix account with Xfinity Stream Saver
Hello!
I was utilizing Netflix before I realized I had the ability to have it through Xfinity. I am wanting to link the prior netflix account with my Xfinity account…. HOWEVER, on the stream saver, it DOES NOT say “activate account” …. and when I go to the website it says “account activated” …. but it is not…. i spent 4 hours on the phone with xfinity…. on the phone with netflix… the one says “it’s a netflix issue” … the other says “it’s an xfinity issue” … The Xfinity reps kept transferring me, i spoke to 11 different people… was sent multiple articles to read and follow. did not work. Canceled and subscribed to netflix….I’m seriously at a loss of words and nobody seems to be able to help me … so essentially i’m paying for something i cannot use
XfinitySara
Official Employee
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2.1K Messages
16 hours ago
Hello, @user_1khn06! I'm very sorry to hear about the incredibly frustrating experience you've had with support. That sounds like a truly exasperating situation, especially after spending so much time on the phone and still being billed for a service you can't use.
The problem you describe—where our system or service says "account activated" but it isn't, and you can't see an "activate account" option—is a known issue for some customers trying to link an existing Netflix account to an Xfinity StreamSaver bundle. It seems to be a provisioning or linkage error on the back end that customer service agents sometimes struggle to resolve through standard procedures.
Here is a consolidated approach based on the successful methods others have used to finally get this working:
1. Try the Direct Xfinity Netflix Activation Link:
- Log in to your Xfinity account on a web browser.
- Visit the dedicated Netflix activation link: xfinity.com/activate-netflix
- Crucially, if it immediately says "Your Netflix account is already active" or similar, try going through the process anyway by looking for a "Sign In" or "Link Account" option, or a button that redirects you to Netflix.
- When prompted on the Netflix side, use the exact same email address associated with your existing Netflix account. This is the key step that should trigger Netflix to recognize the new billing arrangement through Xfinity.
2. Try Activating via the Xfinity TV Box (if you have one):
- If you have an Xfinity TV Box (X1 or Flex), launch the Netflix app directly on that device.
- The app should detect that you have a Netflix subscription through Xfinity and prompt you to either Link your existing account (using your email/password) or create a new one.
- Select the option to Link/Sign In and use your existing Netflix credentials. This method often works when the web link fails.
3. Check the Xfinity Subscriptions Hub:
- Log in to your Xfinity account.
- Go to the Subscriptions Hub, which is often found at xfinity.com/yoursubscriptions.
- Look for the StreamSaver section and verify the status of Netflix. Even if it says "Activated," there might be an option there to Manage or a link that takes you to the activation flow again.
Please let us know if any of the above helps! If not, our team is happy to take a closer look as necessary :)
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