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kyork9489
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4 Messages

Wednesday, September 3rd, 2025

Print label email link does not work

I bought a new phone And I’m trading in my old phone. When I clicked on the Print label link that I received in an email from Xfinity. I got a blank page. I’m not sure what’s going on here, but I am really frustrated. I called in and the call center person said I had to go down to the store. I’m disabled so I can’t drive that would be impossible right now. 

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3 days ago

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XfinityPeterH

Official Employee

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2.2K Messages

3 days ago

 

kyork9489 Thank you for letting us know. Our team would be happy to help get you in contact with our Xfinity Mobile Team to see if there are any other options for getting a label for you. Please feel free to send us a DM with your full name and complete address.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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