Price increase

I completely understand the frustrations, @user_pg4nfk! The Broadcast TV fee is an itemized charge Xfinity TV tiers and based on the costs of providing the local broadcast stations that Xfinity carries on cable systems in each area. These costs include fees that broadcast stations charge Xfinity to carry them on cable systems, fees that are among the fastest growing components of the company's programming costs. We can certainly submit the feedback on our end as we are always looking for ways to improve the customers experience. 

Hello and welcome to the world of Comcast and the ever increasing prices with no improvement in service. 

Hi there and welcome to Comcast @s_v. I am sorry you feel this way. We are happy to take a look at your account and see what we can to do to lower your monthly cost. 

@XfinityAdrienne​ Please add my feedback as well.  I was surprised to see the TV broadcast fee went up $10.90.  No difference in service just increase in fees and costs.  I am now paying $60.50 for popular tv package and then $49.90 for tv broadcast fee.  Seems like the tv package since it includes the local tv stations should account for that.  A price increase from $39 to $49.90 is more than a 25% increase.

I know exactly how important it is to keep costs down as much as possible these days, and above all, we always want to make sure you're getting the best rate possible for your services. We'll also be sure to never raise the cost of your services without first notifying you via your bill of any increases taking place as well as the reason for them. Have you had a chance to review your latest statement online to see if you've potentially had any promotions or discounts expire?

Hello @user_wwbd7m, most discounts we offer are for a specific term and expire automatically on the date specified in your agreement. We generally cannot manually "force" an extension of the exact same promotion code into the system once its term is up. We can focus on finding a new package with comparable savings.

Please send a Direct Message to "Xfinity Support" with your name and address, and we will work with you to find a better fit.

@user_sbq3yi​ thank you for reaching out over Xfinity Forums. I completely understand where you're coming from regarding the increase in pricing when you're on a promotion. From experience, I've seen the $10 difference with the 5 year promotions are typically tied to checking autopay and paperless statement discount: https://www.xfinity.com/support/articles/automatic-payment-paperless-billing

- Do you currently have checking autopay and paperless statements set up? 

Hey there user_4kd3le, thanks for stopping by our community forums! Sorry to see that your bill increased. Considering that the future charge in that screenshot is exactly $100 more than the previous amount, I wonder if there's a charge for a tech visit or installation that may be involved. If you select the amount, it should give you a full breakdown of the charges. Our team would also be more than happy to review the account to make sure nothing is out of place if you'd like! If so, please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a look!

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send

Chatting with the support team quickly resolved this. but why was this charge added in the first place, did they think I would not notice?

Edit : Apparently it was for a tech visit to lay coax cables back in December, the visit they specifically said would not cost me anything. It didn't cost me anything in December for sure, they just decided to tack it to my February bill 2 months later...lol?

Glad you were able to get it sorted out, Noan! Without accessing the account, we wouldn't be able to provide a specific answer, but there job types that incur a charge that is out of the technician's control, and when the charge for a visit appears on the bill depends on the date the job was completed in billing cycle. 

user_2nlz4g thank you for using the Xfinity Community Forums page to reach out. At the end of each year we do have rate increases that can sometimes occur for various products, features and services. This will be outlined in your monthly billing statement, and if you receive paperless bills you are still able to see it reflected online in the PDF version. This will detail what changes are occurring in advance to avoid any surprises in January. That said, I am still happy to assist you in locating a potential package change to save you even more money and ensuring your monthly costs are within budget.