Visitor
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1 Message
Pretty sure cable bury crew cut my... no internet
I've had working xfinity for a couple weeks and it's great. Today the crew came out to bury the fiber line from the road to my house. While they were out here the internet stopped working and I have no connection at all. How can I get a tech out here to run a new temporary line or troubleshoot this issue?
XfinityDemitrius
Official Employee
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2.4K Messages
14 hours ago
Hey @jg8875, Thank you for visiting our official Xfinity Forums Community support page. I am so glad to hear that the services have been working well. I apologize about this hiccup, but I am positive we can troubleshoot the issue and get someone scheduled if needed.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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