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user_b2a0b7
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Sunday, April 4th, 2021 3:55 AM

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Prepaid

I haven't used my prepaid account in over 90 day my online account I not working properly can you reset or do something so I can pay my bill 

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3 years ago

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XfinityVianney

Official Employee

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1.7K Messages

3 years ago

Hello, @user_b2a0b7! I'm sorry to hear you are running into issues accessing your information for your Xfinity Prepaid account. The Xfinity Prepaid service is supported by a specialized group that can help answer your questions and provide additional assistance. They can be reached directly at 1-855-75-PREPAID (1-855-757-7372.) You can also visit https://comca.st/39Ew7A7 for more help options. Let me know if you have any questions.

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user_dd24b3

Visitor

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1 Message

3 years ago

I’m trying to get Perpay service

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XfinityArmand

Official Employee

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1.8K Messages

Hello @user_dd24b3!  Thanks so much for taking the time to comment here in our community forum.  We are so happy to hear from you.  prepaid services are services by a specialty team.  Please feel free to contact them directly at 1-855-75-PREPAID (1-855-757-7372).  You can also access their website to purchase prepaid service here https://comca.st/3DAK933.

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3 years ago

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