Skip to main content

    Support

    Offers

U
user_b2a0b7
1st Topic

Visitor

 • 

1 Message

Sunday, April 4th, 2021 3:55 AM

Closed

Prepaid

I haven't used my prepaid account in over 90 day my online account I not working properly can you reset or do something so I can pay my bill 

Question

 • 

Updated 

3 years ago

2.5K

2

0

Was this helpful?

XfinityVianney

Official Employee

 • 

1.9K Messages

4 years ago

Hello, @user_b2a0b7! I'm sorry to hear you are running into issues accessing your information for your Xfinity Prepaid account. The Xfinity Prepaid service is supported by a specialized group that can help answer your questions and provide additional assistance. They can be reached directly at 1-855-75-PREPAID (1-855-757-7372.) You can also visit https://comca.st/39Ew7A7 for more help options. Let me know if you have any questions.

0

0

user_dd24b3

Visitor

 • 

1 Message

3 years ago

I’m trying to get Perpay service

1

0

XfinityArmand

Official Employee

 • 

2K Messages

Hello @user_dd24b3!  Thanks so much for taking the time to comment here in our community forum.  We are so happy to hear from you.  prepaid services are services by a specialty team.  Please feel free to contact them directly at 1-855-75-PREPAID (1-855-757-7372).  You can also access their website to purchase prepaid service here https://comca.st/3DAK933.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

forum icon

New to the Community?

Start Here