Visitor
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1 Message
prepaid visa
When I signed up for internet in August 2021, i was told that i would receive a $50 prepaid visa card. I haven't received one. I tried the status website which couldn't find my account and gave me a phone number to call. I called the phone number , went through the IVR only to be placed on infinite music on hold. Who can i call or email directly to get the status of the card?
CCJodie
Problem Solver
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1.3K Messages
2 years ago
@user_227f6e Hi there! We can look into the prepaid card for you. Please send us a private message with your full name and service address.
Please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address. Or click here
https://comca.st/3LFsv20. Then click the "New message" (pencil and paper) icon.
Type "Xfinity Support" there. As you are typing a drop-down list appears.
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user_p4yha1
Contributor
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38 Messages
2 years ago
@user_227f6e I am experiencing the same issue and apparently many others are experiencing the same thing. So many people have not received their gift cards. I called and chatted with xfinity agents so many times and they just asked me to call a different number. And every time I called, it would take over 30 minutes to get to speak to a real person. It's really frustrating!!! I don't know if you would get the $50 gift card or not. I was promised $300 visa gift card and never received it, as to so many others. The employees here at the forum is not much of help here. They just told you to contact them and no results. I've tried everything already. I think xfinity does NOT want to give out the gift card. They just want to lock you into contract and forget about you. It's so ridiculous!!! It doesn't take long to mail something inside an envelope.
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