Visitor
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2 Messages
Prepaid now service ?
called Xfinity to pay my WiFi bill and was informed about their cell service and I was unaware that it was prepaid, and since my cell phone broke, I needed to port my number to another device. The agent assured me that he could fix that if I add a line for $50 to transfer my number, and I would receive a credit for this. He was confident in his ability to complete the transfer and he failed to do it! It' has been three weeks, and I haven’t received any credit. Additionally, I’ve been charged triple the amount of $25 three times for a single month of service without any assistance. It’s frustrating to be taken advantage of by a prepaid company that doesn’t seem to care about correcting their mistakes. This experience has been misleading and I am writing the Better Business Bureau.
XfinityJeff
Official Employee
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335 Messages
18 hours ago
Good morning @user_ad503a, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the issue you are having with the Xfinity mobile phone service. There are two different option we offer for mobile service, one is the Xfinity mobile, and that is a regular non-prepaid mobile service, and we also offer NOW mobile, which is the prepaid phone service. You have reached the right team that can take a look at your account and see what service was added to the account. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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