1 Message
Prepaid mastercard not working
I just received my prepaid mastercard for $180. I have tried using it two different days at two different online vendors and it did not work. I was looking to get help with this issue.
1 Message
I just received my prepaid mastercard for $180. I have tried using it two different days at two different online vendors and it did not work. I was looking to get help with this issue.
XfinityJorge
Official Employee
•
2.2K Messages
10 months ago
Thanks for using our Forums user_rmo4m1 and our team is happy to help you with the issue at hand with the gift card. To get started can you send us a DM with your name and address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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