Prepaid Internet acct not recognized as separate service by mobile app, Auto call systems, etc

I have 2 distinct accounts with Xfinity that supposedly can be linked and added under 1 Xfinity id. One account is my home internet and voice in Indiana and the 2nd is a prepaid internet account at a Florida home. I have only 1 cellphone number which is on each account and one primary email address which is also on both accounts. Even tho I can access the mobile app to do Internet status checks and modem restarts and I am required to select the account I want to troubleshoot the checks don't ever seen to match up with the correct account that I selected. Some coding needs done to use more attributes than email and cell # when deciding the account to check.  Automated calling to verify need for technical appointment also uses only those attributes. I finally spoke with a prepaid internet rep late Friday because tho I had paid my charge to reactivate service my modem wasn't going online. The rep could not get a signal thru to the modem so scheduled technical service for Monday morning. I had 2 automated calls just now wanting to verify that I still need the service call. I indicated on each call that I did. I then got a separate text with a link to access about the service call. When I access the link I was informed that I did not have a scheduled service call.  Each of the 3 contacts must have been initiated by the periodic Internet service call that was created but only checking my home service account which did not have one. Infuriating to have to again jump through hoops to reach someone on the prepaid side to confirm that indeed I do have a service call existing.  Please treat these accounts as separate entities or allow me that capability so there is no way to entangle them because that capability does not exist today.  I was also told that I could access my prepaid account with a new Xfinity id that was just created but that isn't working either as I can log in but it does not find my service address and account so I can't now use it to reactivate service, restart my modem or any of the other options available in the app.  Giant hole in these operations that needs fixed.  Even here Prepaid Internet is not an option under category.  Hopefully someone can explain to me how to get a separate Xfinity id for the prepaid internet account as I've already unlinked it from the Xfinity app.